The difficulty in registering with “Syracuse.com”


Downtown New York
Downtown New York (Photo credit: sreevishnu)

A story was posted about a family of “13” that was burned out due to a grease fire on the North Side of Syracuse,  New York.  The writer, who may even be an intern working his very first job in journalism, used the word “bungalow” to describe the “1 1/2 story” house.  I can only imagine his reason for using the word “bungalow” to describe the detached home solely because of the area the house was located.

No other information was provided about the inhabitants of the home.  Four adults and nine children no older than eighteen years of age were said to dwell in a three bedroom house.  Not that it matters the number of bathrooms the house held, I can only surmise the comfort level of the dwellers were less than stellar.  With thirteen people cohabitating, was or is this not a job for Social Services?  Were they all blood relatives, foster children, illegals…?  As the article was more than vague, I tried posting a comment about the writer of the article describing the house as a “bungalow” only to be directed to register with “Syracuse.com.”    This is where I began to have severe trouble.  And why?

Using a created screen name and password that was ultimately accepted after several attempts, I was then directed to my e-mail to activate my e-mail address.  But, to no avail, clicking on the link only added to my frustration.  I was “directed” again to register for an account.  Are you kidding me?  Have financial restraints caused the decline of website monitoring everywhere?  I even wonder if there is a Story Editor or Type Editor to verify or even confirm details their journalists produce.  Otherwise, it seems that everyone has been given the authority to “Create and Post at Will.”

The Post-Standard and the Syracuse Herald Journal used to be prime news sources not only for the Syracuse area but for the downstate area as well.  But, as the next generation has firmly made its mark, true customer service has left the building.  Where is the sense of responsibility to being true to your craft?  Is it that obvious that new cast of Occupy Syracuse are not natives of Syracuse at all?  Maybe the parents left them behind.  Maybe everybody has just thrown their hands up and opted to just collect their weekly, bi-weekly, or monthly “pay” check.  In any fashion possible, they want a title behind their name and below their tiny, little picture.

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